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Terms and Conditions (Retail Customers)
We are Stratmosphere are here to serve you and insure your
satisfaction for life. However, we do have some terms and conditions that you
must be aware of...
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Buyers Remorse
 | Sometimes the product you purchase just isn't what you
wanted. We will cheerfully provide a full refund in most cases within the
first 15 days (exception is "Chips and ECUs", see below). Product must be
unused in it's original packaging in
re-sellable new condition to be considered for a refund or full credit. |
| A 10% restocking fee may be charged for
"normal" returned items at Stratmosphere's discretion
depending upon circumstance. |
| A 20% restocking fee may be charged for cancelled special orders
and/or kits(brakes, mats, car covers and others deemed by Stratmosphere). |
| Items that have been installed are non-returnable. |
| Initial and return shipping will not be refunded unless
products have been found to be defective. |
| All Clutch kits are custom made to order and therefore
final sale, non-returnable. |
| Returns will NOT be accepted without direct
Stratmosphere approval and instructions. Returns but be sent with a
Stratmosphere "RA" (return authorization) number with your Credit Card
number and EXP date enclosed with your name and address. All returns must
be insured by the customer and be received by Stratmosphere within 10
days of issuance of RA number. |
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Group Buys
| Stratmosphere does not support Group Buys through
other dealers or agents, ever. If there would ever be any type of Group
Buy, it is directly through Stratmosphere. |
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Warranty and limitation of liability
| Warranty is offered by the
manufacturer, NOT Stratmosphere. Stratmosphere will assist you to obtain
warranty coverage for your purchases. |
| Warranty is limited to the repair
or replacement of parts supplied that fail because of a defect in materials
or workmanship. Warranty expressly does not cover replacement labor,
diagnostic expenses, inspection, shipping costs, etc. |
| Original receipts are required
for warranty repair. |
| Warranty is in effect only for
the original purchaser. |
| Modification of any product in
any way will void all warranties and ability the to return any item. This
would include (not a comprehensive list) grinding, welding, cutting,
bending, etc. any product. |
| Downpipes and cats warranty
from Milltek Sport. Limited
warranty period of 45 days from date of purchase. Warranty void if not
installed with performance catback exhaust, OEM exhaust not acceptable.
This limited warranty provided by Milltek is due to the nature of many
variables including differing gasoline, differing tuning programs,
continuous track use, intakes and other items. |
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Chips and ECUs
| All sales of chips, software and/or ECUs are non-returnable and
non-refundable. |
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New Car Warranties and Use of "Aftermarket" Parts
| Stratmosphere does not imply that your new car warranty
will remain in effect. However, several Federal statutes are in place to
protect you. You can read them at the following site. Please type in the
search word "warranty" when you get there.
http://www.sema.org/ |
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Terms and Conditions (Wholesale)
| All sales are final and non-returnable for any
reason. All manufacturers warranties are in full effect and we will do
our best to support those warranties. |
| It is assumed all products will be fully checked for
quantity and correctness prior to any installation, which
is normal professional procedure. |
| Any transit damage claims must be made immediately
upon receipt and noted with the carrier. Inspect your shipments
immediately upon receipt. |
| We do not reimburse or cover in any way labor,
shipping or any other expense for any reason. |
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