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Terms and Conditions (Retail Customers)
We are Stratmosphere are here to serve you and insure your
satisfaction for life. However, we do have some terms and conditions that you
must be aware of...
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Buyers Remorse
 | Sometimes the product you purchase just isn't what you
wanted. If a product is ordered and not wanted, the UNUSED item can be
returned for a 35% restocking fee. Shipping is not refundable in either
direction. All items wanting to be return MUST be reported within 15
days of the original invoice date. No items will be returnable after 15
days. If the package is returned to Stratmosphere you will be
responsible for the return shipping costs and pay a 35% restocking fee.
These fees will be charged to your account on file. |
| Initial and return shipping will not be refunded unless
products have been found to be defective. |
| Returns will NOT be accepted without direct
Stratmosphere approval and instructions. Returns but be sent with a
Stratmosphere "RA" (return authorization) number with your Credit Card
number and EXP date enclosed with your name and address. All returns must
be insured by the customer and be received by Stratmosphere within 10
days of issuance of RA number. |
| All international sales are final. |
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Group Buys
| Stratmosphere does not support Group Buys through
other dealers or agents, ever. If there would ever be any type of Group
Buy, it is directly through Stratmosphere. |
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Warranty and limitation of liability
| Warranty is offered by the
manufacturer, NOT Stratmosphere. Stratmosphere will assist you to obtain
warranty coverage for your purchases. |
| Warranty is limited to the repair
or replacement of parts supplied that fail because of a defect in materials
or workmanship. Warranty expressly does not cover replacement labor,
diagnostic expenses, inspection, shipping costs, etc. |
| Original receipts are required
for warranty repair. |
| Warranty is in effect only for
the original purchaser. |
| Modification of any product in
any way will void all warranties and ability the to return any item. This
would include (not a comprehensive list) grinding, welding, cutting,
bending, etc. any product. |
| Downpipes and cats warranty
from Milltek Sport. Due to the offroad/race nature of these
components Milltek does not offer any warranty on these products.
Modification or replacement/alteration of cats on any vehicle is done at
the owner's discretion and is potentially illegal for road use. Please
check your local laws regarding these modifications and proceed at your
own risk. |
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Chips and ECUs
| All sales of chips, software and/or ECUs are non-returnable and
non-refundable. |
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New Car Warranties and Use of "Aftermarket" Parts
| Stratmosphere does not imply that your new car warranty
will remain in effect. However, several Federal statutes are in place to
protect you. You can read them at the following site. Please type in the
search word "warranty" when you get there.
http://www.sema.org/ |
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Terms and Conditions (Wholesale)
| All sales are final and non-returnable for any
reason. All manufacturers warranties are in full effect and we will do
our best to support those warranties. |
| It is assumed all products will be fully checked for
quantity and correctness prior to any installation, which
is normal professional procedure. |
| Any transit damage claims must be made immediately
upon receipt and noted with the carrier. Inspect your shipments
immediately upon receipt. |
| We do not reimburse or cover in any way labor,
shipping or any other expense for any reason. |
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